Osmose firmware version 1.x has known bugs that can cause Osmose to reboot occasionally after several hours of operation, or when making extensive use of the user preset saving functionality. We recommend everyone to update to version 2.x for improved stability. For firmware version 2.x, crashes are only known to happen when using the arpeggiator for a longer time.

General recommendation in case of a crash

When Osmose crashes, it usually reboots automatically after a few seconds. Do not switch off the instrument while the system is still rebooting. Instead, wait until the automatic reboot is finished, then manually switch the instrument off and on again. This ensures a "clean boot" that involves re-initializing the Haken DSP card as well. It prevents the issue from getting worse by further user manipulations on a non-cleanly booted system.

If crashes happen outside of the scenarios described above, please try the steps below:

back up your user data, factory reset, and restore your user data

1. Make sure you have installed the latest version of OsmoseUpdater. It is part of the firmware download available in your account after registering your Osmose.
2. Connect your Osmose via USB to your computer, using the original USB cable, and turn it on.
3. ⚠️ Before you proceed, please ensure that you have taken all important precautions to avoid issues with OsmoseUpdater.
4. Launch OsmoseUpdater and backup your user data via advanced mode -> backup user data.
5. Press the Mode Button (small button in the upper left corner) on Osmose to enter the Mode Selection Screen
6. Press Value Encoder 4 (below the cog wheel ⚙️) to enter the global settings.
7. Go to the hardware tab and press the "factory reset" option.
8. Once the factory reset was completed, restore your user data with OsmoseUpdater -> advanced mode -> restore user data.

More information on using OsmoseUpdater is available in the dedicated Osmose Firmware Update instructions.