According to our terms & conditions, you are free to cancel your Osmose reservation anytime and get your deposit back.

Just open a new support ticket in the category 'Commercial & Registration Support' on this page and give us

- your account name (email address)

- your order number or Osmose preorder code.

- your PayPal account*

*Since the payment of your deposit happened more than 6 months ago, we cannot simply revoke your original payment, but need to create a new transaction from our account to yours.
By far the easiest and most convenient method to do this is via PayPal. 

If you don't have a PayPal account and are unwilling to create one, then we must pay your deposit back via an international bank transfer. For this, we also need:

- name of account owner (if not you)

- bank name and bank city

- IBAN (or Bank Account Number & Bank Routing Number)

- SWIFT/BIC code
 

We will refund your deposit within 10 business days. Please be aware that the refund (just like the original payment) will be done exclusively using Euros or U.S. Dollars. If your account uses a different currency, the current exchange rate may result in slightly less (or more) money back than you originally paid as a deposit. We have no influence on this.