Depending on the country you live in, you may have to pay additional taxes or customs fees when ordering physical products from our webshop. Find the details below:
European Union
VAT incl.: When ordering physical products from within the European Union, the prices on our website include the VAT (unless you can deduct it with a business account). You won't need to pay any additional VAT thanks to double tax agreements.
No customs fees: Your products will be shipped from our warehouse in Poland and you won't have to pay any customs fees.
United States of America
sales tax incl. in our price, no customs fees: Your products will be shipped from our US warehouse close to New York City, and you won't have to pay additional customs fees or taxes upon arrival.
United Kingdom
British VAT incl.: When ordering physical products from the United Kingdom, the prices on our website include the British VAT (unless you can deduct it with a business account).
Customs fees may apply: After a shipment reaches the UK, it may be subject to customs duties that you must pay yourself. To facilitate the customs process, an invoice is attached to your parcel, informing HM Revenue & Customs about the contents and their value.
Other countries
tax excl. in our price, but due on arrival: If you order physical products from any country outside the EU, UK, or US, the prices shown on our website generally do not include taxes. Your local import tax / sales tax / VAT will be collected by the carrier upon delivery.
Customs fees may apply: After a shipment reaches your country, it may be subject to customs duties that you must cover yourself. To facilitate the customs process, an invoice is attached to your parcel, informing about the contents and their value. Please note that making adjustments to that declared value that don't reflect reality in order to avoid customs fees is illegal and hence not possible for us.
How high will the customs fees or import taxes be for my country?
Customs policies vary widely by country and are subject to change. Please understand that we do not have control over them and cannot predict what they might be. Instead, please contact your local customs office for more information. Here are some details that should help you to retrieve a reliable statement from them:
Origin of the products:
We deliver to the USA, Mexico, and Canada from a warehouse in New York City. The rest of the world receives our goods from a warehouse in Poland.
Osmose 61 and the newest batches of Osmose 49 (2025) have Poland as the country of origin.
Older Osmose 49, as well as Touché (SE) and all accessories are produced in the People's Republic of China.
HS codes:
The HS codes are part of an internationally standardized system of names and numbers to classify traded products, see the Wikipedia article here.
Touché: 9209940000
Touché SE: 9209940000
Osmose 49 & 61: 9207105000
Osmose CE 49 & 61: 9207900000
Osmose Soft Case: 4202921500
Touch Plates: 4421999999
Cylinders: 3926909990
Cables/Adaptors: 3926909790
Dimensions and weight of larger shipping boxes:
Osmose (CE) 49: 103 x 42 x 22 cm, 11.5 kg | 40,0 x 16.5 x 8.7 inches, 25.3 lbs
Osmose (CE) 49 Soft Case: 99 x 41 x 19 cm, 4 kg | 39.0 x 16.1 x 7.5 inches, 8.8 lbs
Osmose (CE) 61: 116 x 42 x 22 cm, 13.0 kg | 45.7 × 16.5 × 8.7 inches, 28.7 lbs
Purchasing from a reseller
If you are unsure about the situation in your country and want to avoid unexpected import costs, we recommend purchasing our products from a collaborating store near you. You will find a list on this page: www.expressivee.com/find-a-store
Unfortunately, our Touché accessories are sold exclusively from our webshop and are not available at resellers.
