When Osmose's keybed is exposed to heavy vibrations or impacts during transport, for example, when its box is tipped over from an upright position, it can happen that one or several keys get dislocated from their regular position. Here's an example of how this may look:

In the vast majority of cases, the keys can be put back into their regular position without this negatively affecting the keybed's longevity. However, you should watch out for one thing when facing this situation:

⚠️Please avoid pulling up already raised keys further. This will eventually make the spring at the pivot on the back jump out of its compartment (if not happened yet). It's not causing permanent damage either, but it will make the required fix more tedious, as opening the instrument will be mandatory. See below:

Reposition white keys that have their spring still in place

White keys tend to dislocate more easily, so they are affected by this issue far more often than black keys. If at their rear end, they still seem to be connected to the keybed with their spring, you should be able to put them back in place within a few seconds:

Make sure that Osmose is powered off. Place a finger of one hand at the rear end of the white key (the all-black key lever) and push the key towards you. At the front, take the key on the sides with your thumb and index finger of your other hand and pull the key towards you. You should feel a spring at the back of the mechanism, giving way a bit to the key. While pressing from behind, move the key downwards to make it hop over its so-called "limit stopper". Let go when it's at the same height as the other keys. Here's a video of the process.

Reposition black keys or white keys that got detached completely

If a black key is concerned, or a white key has lost its spring connection at the rear pivot, it will be mandatory to remove the top plate of your Osmose, so you have unobstructed access to the keybed mechanism.

☝️Please pay attention that you don't lose the detached spring that should be tumbling around inside the Osmose (CE) chassis if a key got detached.

For Osmose CE, taking off the top plate is very quick to do and requires a Torx T20 (starhead/6-lobe) screwdriver or bit. See here: How to remove the top plate of Osmose CE

For the Osmose synthesizer, taking off the top plate is more tedious and requires a long Torx T10 (starhead/6-lobe) screwdriver. See here: How to remove the top plate of Osmose

Once the top plate is removed, follow this guide to put the key back into its correct place:

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