As a first step, to be able to download your soundpack, you have to register the serial you received after purchasing in your Expressive E account. Go to our website, log in to your account and head to "Product Registration" for this.
The download will then be available here: https://www.expressivee.com/serialmanager/customer/myproducts/
After installing your Mercury/Helium SoundBank, you will have to authorize it with the free Ilok License Manager. Follow these steps :
1) Go on https://www.ilok.com/#!license-manager to download the software.
2) Install it on your computer.
3) Once installed, launch the software, click on ‘’Sign In’’ and enter the ID and password you created before.
4) Once connected, click on Expressive E - Mercury/Helium to select it and on ‘’Show Details’’ on the bottom right corner of Ilok. Here you will see the buttons to activate your license.
5) You can now close Ilok License Manager and enjoy your soundbank !