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What is your return policy for software products?

We offer a 30 day return policy for all software items sold directly by us.

Products obtained as 'Not For Resale' are excluded from this policy.

If you are unhappy for any reason after installing, registering, and using a software product you bought from our webshop, please create a new ticket under the category 'Commercial & Registration Support' here and include your order number and the serial of the product you wish to return. We will provide instructions on how to deactivate your product license from all your computers.

Software products return requirements

1. We must be notified within 30 days after your software purchase that you would like to do a return. After 30 days, we will not be able to accept your return.

2. Refunds can only be processed when we have validated that you removed all product activations from your systems. 

Software products refund process

Once we verified you deactivated your software product, we will issue a credit to your credit card or PayPal within seven days. The refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.

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  • 15-Jan-2021
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