We offer an extended 30 days money back guarantee for all physical items sold in our webshop.
Products purchased at an authorized Expressive E Reseller/Retailer are excluded from this policy. Any products purchased with an authorized Expressive E Reseller/Retailer should be returned to the retailer from which it was purchased (subject to that retailer’s return policy).
To initiate your return, please create a new ticket under the category 'Commercial & Registration Support' here and include your order number and the serial of the device you wish to return. We will get back to you with further instructions.
Once the product has been received and inspected to verify it is in 'good as new' condition, we will issue a credit to your credit card or PayPal within seven days. Refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.