All our hardware products are sold with a worldwide, 12-month limited warranty after the date of purchase. This limited warranty is offered solely to products purchased from our website or from an authorized Expressive E reseller. If the country you are buying from requires a longer warranty period by law, then we are obliged to this, e.g., 24 months in the European Union. This limited warranty is automatically transferred to any later owner. A proof of purchase is required in any case.

In the event of a manufacturing defect becoming evident during the warranty period, Expressive E will ensure that the product is repaired or replaced free of charge. A manufacturing defect is defined as a defect in the performance of the product as described and published by Expressive E. A manufacturing defect does not include damage caused by post-purchase transportation, storage, or careless handling, nor damage caused by misuse.

In the case of operational interruption, please always contact our technical support first. This avoids unnecessary returns (it might not be a hardware defect) and it makes the follow-up of your case easier. -> Submit a ticket.

Please note that while we provide this warranty as a manufacturer, if the product was purchased from a reseller and a replacement is needed, the replacement procedure will usually be organized via the reseller. The reseller will, in turn, be compensated by us or one of our distribution partners.

All legal details are listed in Article 5 of our terms and conditions.